Check-in Time 3:00PM and Check-out Time 11:00am, but we are somewhat flexible. Please call us to check. If you will be arriving after 9pm, please call us before our phones go to voicemail at 9pm, and let us know so that we can make arrangements to leave your room unlocked with the key inside, and heat and lights on, and we will see you the next morning for breakfast between 8-10am in the Office/Lodge.
Also, please let us know in advance if you have any food restrictions, allergies or preferences that we need to know about when preparing breakfast. We like to spoil our guests!
We cannot guarantee road or weather conditions.
Road Conditions in CA 1-800-427-7623 and NV 1-775-793-1313
All guest rooms and Lodge are non-smoking. NOTE: Smoking is allowed outdoors and on any of our Patios.
SEASONS AND HOLIDAYS:
Spring - Summer - Fall - Winter
Martin Luther King Weekend
President's Day weekend
Memorial Day weekend
Fourth of July € Labor Day weekend
New Year's week
ROOM RESERVATION NOTES:
2 night minimum stay required with a Saturday (some exceptions off-season and extended minimums for High Seasons and Holidays)
Rates do not include local room taxes and fees.
Cash, traveler's checks and credit cards (Visa, MasterCard, American Express) accepted. Sorry, no personal checks accepted.
Reservations confirmed with 50% deposit paid at the time of booking with the balance due at check in. One night bookings require full payment on booking.
Room Rates are for maximum 2 people per room, additional $25 per person, per night charge will be added at check-in. (Roll-away twin bed and blow up twin mattresses available - if rooms have available space).
If you booked on line, the additional fees, including Dog fees, will be payable at check in.
CANCELLATION POLICY FOR ROOMS:
ROOM DEPOSITS ARE NON-REFUNDABLE, However, reservations may be cancelled and re-booked up to one year from date of original booking. Deposits are held in a prepaid account under your name, and will be used towards the new booking. If the cancellation is less than 14 days prior to the arrival date, there will be a $50.00 penalty applied against the deposit, and the rest held in a prepaid account.
NO SHOWS: Because all rooms are booked with a minimum 50% deposit we hold your room for you on your reservation date. If you do not show up and have not properly cancelled your reservation at least 5 days in advance (you will have received a formal cancellation confirmation), your reservation has then been fulfilled and you will forfeit your deposit. This is because you have prevented us from renting the room to someone else.
PET POLICY: Please read our Pet Policy on the page: https://heavenlyvalleylodge.com/Policies.html